Shipping Policy
Thank you so much for your purchase. We ship with Canada Post and provide a tracking number at the time of purchase. Standard shipping waits according to Canada Post are 3-7 days, however with current COVID-19 safety protocols, Canada Post advises that there are occasional shipping delays.
Returns
If for some reason you require a return, exchange, or refund, please email us within 7 days and we will assist you in your return.
We are trying our best to be mindful, present, and focused. Please know that your message or return is especially important to us, and we will reply as soon as possible (usually 2-5 days).
Please email us:
wevegotyou@lovelocalproducts.com
Any items purchased at a discounted price or special offers/deals are not exchangeable and cannot be refunded.
Damaged goods
Unfortunately we are posting a delicate product and from time to time the glass may break. We sincerely apologise if this happens to you. We take great care in packing them, however, we can not predict how they will be handled along the way. If your candle is broken upon delivery, please email us a photo along with your order number/invoice and we will happily post another one out to you immediately at our cost.
Email us: wevegotyou@lovelocalproducts.com
Exchange
We can exchange goods, however goods must be posted back at your own cost and will cost $20 for a returned package. For a change of mind or if an incorrect order has been received or goods are damaged. Please email us order number and details and we will guide you on the return and you may choose from a replacement or refund. Please allow up to 10 working days (usually sooner) once your return has been received. Don't forget to let us know which item you require for the exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Email us: wevegotyou@lovelocalproducts.com
Refund
Should you require a refund for damaged goods or if you are unhappy, please email us your name and order number, along with the reason and we will email you instructions for returning the item. Please allow 5-10 working days for us to process your refund once we have received delivery back. Refunds will be made into the original account you paid with less shipping costs.
Email us: wevegotyou@lovelocalproducts.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not damaged.
Additional non-returnable items:
Gift cards